Interaction Scenarios
Creating a website dedicated to supporting caregivers can be a transformative resource for those facing the challenges of caring for loved ones. The website aims to provide comprehensive information on health insurance benefits, necessary forms, available support, practical caregiving tutorials, helpful products, and self-care resources.
To illustrate how users might interact with the website and find the solutions they need, the next Blogposts will show three detailed scenarios. Each scenario depicts a different caregiving situation and showcases the unique journey of the user as they navigate the site to find the support and information they require.
Scenario 1: Caring for an Elderly Parent
Sarah Thompson, a 45-year-old married woman with two teenage children, recently faced a challenging situation when her elderly mother suffered a stroke. Overwhelmed and uncertain about how to provide the necessary care, Sarah decided to search online for resources. She discovered the website through a Google search for „caring for elderly parents at home.“
Upon landing on the homepage, Sarah was immediately struck by its clean, user-friendly design. The site featured clear categories such as „Support from Health Insurance,“ „Required Forms,“ „Available Support,“ „Care Crash Course,“ „Helpful Products,“ „Finding Care Personnel,“ and „Self-Care.“ She decided to start with „Support from Health Insurance.“
In the „Support from Health Insurance“ section, Sarah found a detailed list of benefits and services covered by her mother’s insurance, including in-home nursing care and rehabilitation services. The site also provided links to relevant insurance policies and a guide on how to apply for these benefits. This was exactly what she needed to feel more secure about her mother’s financial and medical support.
Next, Sarah moved to the „Care Crash Course“ section, where she discovered a wealth of practical information. She watched videos on how to safely wash, dress, and feed her mother, which were tailored to patients recovering from strokes. The step-by-step guides and visual aids gave her the confidence to handle these tasks more effectively.
Curious about tools that could make her caregiving role easier, Sarah explored the „Helpful Products“ section. Here, she found a range of recommended items such as medication management apps, daily planners, and local service directories. She made a note to purchase a few of these items later.
On the homepage, a banner promoting the „Self-Care Subscription Box“ caught her eye. Intrigued, Sarah clicked on it and read about the various supports included in the box—mental health resources, physical wellness products, and self-care tips. Recognizing the importance of taking care of herself to better care for her mother, Sarah decided to subscribe to the box.
With the knowledge, resources, and self-care support she gained from the website, Sarah felt more confident and prepared to take on her caregiving responsibilities.
