#21 | Designing User Experience in eHealth Applications for Young-Age Epilepsy

The present master’s thesis „Designing User Experience in eHealth Applications for Young- Age Epilepsy“, submitted by Pietro Lentini at the Politecnico di Milano in the study year 2021/2022, deals with the needs and pain points of parents with children with epilepsy. Furthermore, the mobile application MirrorHR for epilepsy self-management was studied and the function for a new remote monitoring scenario was designed using a prototype.

The author formulated the following research questions: Why do parents of children with epilepsy use a self-management app for epilepsy? Which are their needs? Which are their pain points? How is the usability of MirrorHR? Are there aspects to improve? Considering the seizure detection feature in MirrorHR, are there new remote monitoring scenarios for children that the users would be interested in?

Level of design

The present work focuses primarily on background research using semi-structured qualitative interviews and a post-interview anonymous questionnaire. Nevertheless, the results of this study led to a practical prototype that was subsequently evaluated.

The work can be divided into the following five phases. It starts with the analysis of relevant literature, design principles and frameworks, case studies and the state of the art at that time. Second, the author investigated user needs and scenarios by conducting a user study on the MirrorHR application. It continues with the actual development of a prototype for a specific remote monitoring scenario. This is followed by a user evaluation of the study results and the prototype, and finally leads into a discussion section.

Degree of innovation

As the author notes, the existing MirrorHR app faces several challenges due to the fact that it is still a work in progress. One major challenge is the monitoring feature, which at the time only supported a short-range connection between a wearable and a smartphone. However, no usability study or user needs analysis was carried out.

It is stated that not only this app, but epilepsy self-management applications in general can benefit from the insights into user needs and pain points provided by this work. The examined scenario could be helpful for other mHealth applications focusing on children.

Independence

In addition to the literature review in the first part, the author attempted to verify his goals by applying relevant methods in the user study as well as in the design and evaluation of a prototype. This shows a high degree of independent work.

Outline and structure

The contents seem well structured and transparently organized, making it easy to navigate to specific parts of the chapters. Interestingly, the table of contents begins with a list of all figures, tables, abbreviations, and acronyms; followed by the chapters; and ends with the comprehensive appendices of interviews, questionnaires, findings, and prototype.

The chapters of this thesis show the following intended purposes: The relevant literature to get the context of the thesis, design frameworks and principles that have been used, reviewed case studies and the state of the art are shown in Chapter 2. It is followed by the methodological choices and how they have been applied in Chapter 3. Chapter 4 summarizes the results and analyses, leading to a discussion of the contributions and limitations of the studies in Chapter 5. The work concludes with a summary of all conclusions in Chapter 6.

As this research has been carried out at an Italian university, some of the fundamental parts of the study are only available in Italian. However, the entire written thesis is available in English.

Degree of communication

Although the topic of the thesis is mainly scientific, the author manages to write in a low- threshold and easy-to-understand language instead of complicating the readability with super-scientific language. Thorough definitions and background knowledge are provided in various subject areas to ensure that non-experts can follow the scientific explanations. All abbreviations and acronyms are listed in the Table of Contents, and transparency is provided

through attached interview transcripts and email communications. A discussion chapter shows the difficult circumstances and limitations under which this work had to be developed.

Scope of the work

The objectives of this thesis lies in understanding the motives of parents of children with epilepsy to choose self-management apps for epilepsy. This was done by examining user needs and pain points. Furthermore, the usability of the MirrorHR app, which is supported by the FightTheStroke Foundation, was evaluated and a specific monitoring scenario for this application was investigated.

Orthography and accuracy

There are no spelling or grammatical errors that might indicate careful proofreading. Specific terms are used correctly and are defined. The presentation of information is shown in correct citations and a structured list of sources, in accordance with academic standards. Methodology is adequately explained and documented at the end.

Literature

The present list of references appears to be well researched in a wide variety of scientific and industry media. This diversity includes official ISO definitions, specialized books and journals, reviews, web addresses, guidelines and scientific articles. The subject areas vary between medicine, healthcare, human-computer interaction, user-centered design, technology and behavioral sciences.

Conclusion

Taking into account the previous paragraphs, it can be stated that this master’s thesis makes a meaningful contribution to a very specialized field of application. It shows a high level of independent work to investigate the needs and concerns of parents with children with epilepsy and focuses on the evaluation and improvement of the MirrorHR application. Outline and structure are well organized and comprehensible. The written text is easy to understand and well thought out. Citations and references are in accordance with the appropriate scientific standard, and the appendices show great transparency. Finally, the author discusses the limitations of the studies, the implications of the Covid-19 pandemic and provides an outlook for future research.

Resources

Pietro Lentini. Designing User Experience in eHealth Applications for Young-Age Epilepsy. Retrieved October 29, 2024, from https://www.politesi.polimi.it/retrieve/8610722f-1401-487e-8fae-aee491ea275f/2022_12_Lentini_01.pdf

#11 | Procedure in the Second Phase

In the first semester I was able to get an insight into how epilepsy first aid could be supported by technology. To take things further, I would like to start with a brief reflection on how the findings and recommendations of this research can be further processed for a real-world prototype and what the next steps might be.

Thoughts on research journey

After taking some time to reflect, I began to doubt how my previous research could lead to a meaningful contribution, since this topic is very focused on a specific use case (emergency) for a specific disease pattern (epilepsy), and there seem to be some promising solutions already out there.

To come to a conclusion, I see three options on how to proceed:

  • Option 1: Continue with my topic and start prototyping ideas. This would mean no more research than usual.
  • Option 2: Stay close to my previous research, but eventually choose a different use case or project approach. If necessary, look for similar areas where my research knowledge can be applied. In case of a change of direction, this could mean additional research.
  • Option 3: Completely change the topic. This would mean the highest amount of (new) research needed and could possibly lead to time constraints.

Weighing the options, a path between options 1 and 2 seems to make the most sense: The first step would be to recall my research findings (pain points, recommendations, etc.).

Next, I should try to evaluate how existing solutions align with what I have learned about the pain points of the target audience and the recommendations of the experts (option 1) to see if there is room for improvement or if a custom concept is even needed.

At the same time, I should be open to following other project ideas if the room for a serious contribution is too small or non-existent (option 2).

Given that this research phase is focused on prototyping, it is of course important to gain more insight into users and stakeholders.

Project approaches to follow

During my previous research, I found expert advice on areas of possible projects1. These include:

  1. Ad Hoc First Aid Care Collaboration with the Public
  2. Semi-Ad Hoc Care Collaboration During Transportation
    • Finding a Person in Charge & Care Information Sharing When Utilizing Public Transportation
    • Seizure Monitoring & Information Sharing While Driving
  3. Prior Education for Secondary Caregivers at Workplace/School
    • Information & Responsibility Diffusion
    • Facilitating Education & Stigma Reduction Strategies

Where to start

After a second look at what I’ve found out, I want to start evaluating existing solutions for „Ad Hoc First Aid Collaboration with the Public“, which according to the experts is the area that is most in demand. At the same time, it has my greatest interest.

Resources

  1. Aehong Min, Wendy Miller, Luis M. Rocha, Katy Börner, Rion Brattig Correia, and Patrick C. Shih. 2021. Just In Time: Challenges and Opportunities of First Aid Care Information Sharing for Supporting Epileptic Seizure Response. Proc. ACM Hum.-Comput. Interact. 5, CSCW1, Article 113 (April 2021), 24 pages. https: //doi.org/10.1145/3449187 ↩︎

#10 | Research recap

Over the past three months, I have primarily conducted literature research on the overall topic of First Aid Assistance for Chronic Diseases. During this process, this topic has evolved in diverging and converging research phases, becoming more and more detailed over time. At this point I would like to briefly recapitulate what I have learned so far.

Research development

With the announcement of my research topic, I got to know better what first aid and the chain of survival means. I also got a great impression of what interactive first aid applications exist and what areas they cover.

In the beginning, I started to keep the topic very rough, which allowed me to discover things. To understand what first aid consists of, I drew a bigger picture of the different aspects. I also had a first idea of what types of chronic diseases could be considered. Very early on, I realized that I was interested in the specific context of sudden emergencies.

As I delved deeper into the variety of chronic diseases, I discovered types that were suitable and less suitable for my research. I also learned the difference between diseases, symptoms and disease events. The candidates were cardiac arrhythmia, diabetes and epilepsy. What makes epilepsy different from the others is that not every seizure is life threatening. I found this interesting. That is why I decided to pursue this path in my research.

I looked deeper into epilepsy first aid and found a general approach that can be applied to any type of epileptic seizure: Get the person into a safe state and recognize when it is time to call an ambulance. So there is a difficult decision-making process involved.

I was lucky enough to find this very valuable scientific article that describes the current state of research for my central research question: How can we use technology to support first aid? This helped me immensely to understand the criteria that need to be considered, the pain points of people with epilepsy and their families, and recommendations for future technologies to address these issues.

In my search for tools and methods as a starting point for project work, I came across this scientific paper explaining and categorizing different design approaches. It highlighted the possibilities and limitations of design in the strict field of healthcare, which helped me to evaluate where to place a potential project.

Finally, I tried to find out more about untrained first responders who have experience helping a person with epilepsy. This turned out to be very difficult, so I tried to make assumptions about their perspective by studying seizure first aid stories. If further research on this is unsuccessful, I would need to gather information using other (empirical) methods.

Outlook

From this point of research, the next steps would include the following:

  • Gain greater insight for all stakeholders through additional (user research) methods
  • Further evaluate existing solutions
  • Consolidate insights, findings and other information into an initial concept

#07 | Existing solutions for Ad Hoc Bystander First Aid

Referring to the authors‘ suggestions for innovative approaches in the previous blog post, I conducted further divergent research on existing solutions in the following areas:

  • Ad Hoc First Aid Care Collaboration with the Public
  • Semi-Ad Hoc Care Collaboration During Transportation
  • Prior Education for Secondary Caregivers at Workplace/School

Research criteria

Due to the fact that the authors propose innovative solutions, I noticed a general lack of existing solutions during my research. Looking at the identified pain points that people with epilepsy (PWE) face, I assumed that bystander first aid in public was the most desirable and interesting area. Also, the solutions for this topic are more tangible. I came up with the following criteria to search for:

  • A solution must work for all types of seizures in general, as they are very individual and the differences are not well known.
  • A solution must provide information about when to call 911. This is not always the case when a seizure occurs.
  • A solution must guide untrained bystanders to provide first aid in an emergency, as they may be able to place a person in a safe condition to prevent injury.
  • A solution must make emergency information clearly visible and accessible to bystanders and medical professionals, otherwise it may be overlooked.

Mixed reality

HoloCPR

Although this solution addresses cardiopulmonary resuscitation (CPR), the authors propose to adapt this concept to epilepsy. HoloCPR is a mixed reality interface that assists bystanders in providing first aid by providing visually augmented user guidance. The developers, associated with UC San Diego – Jacobs School of Engineering and UC San Diego Design Lab, found that this technology can reduce the response time and ease of first aid actions compared to using a tablet application.

Other than this solution, I have not been able to find a virtual reality, augmented reality or mixed reality solution that is specifically tailored to epilepsy. Furthermore, for this concept to work, mixed reality devices need to be further integrated into our daily lives, as seizure emergencies are unpredictable and bystanders need to have the technology with them.

Mobile apps

Aura: Seizure First Aid

Aura is an app designed to help people with epilepsy by alerting their environment and caregivers when a seizure is imminent. Other key features include step-by-step seizure first aid instructions, access to medical IDs, live location sharing, and tracking events in seizure logs.

In doing so, the app provides an all-in-one solution that attempts to cover multiple application areas.

Medistat Seizure SOS

Medistat Seizure SOS takes a similar approach. It is designed to empower epilepsy patients by alerting those around them to seek help: When a seizure occurs, the app notifies nearby bystanders and provides them with audio instructions to effectively provide first aid to the person with epilepsy. Opening the app automatically sends alerts and SMS messages to pre-defined emergency contacts. The app actively and continuously tracks the live location, ensuring that caregivers are constantly updated on the individual’s exact whereabouts.

However, based on app store numbers and reviews, this app appears to be under-utilized.

Wearable devices

MyID

MyID allows you to store your entire medical profile, including emergency contacts, vital signs, medical images, and more. This online profile is linked to a MyID wristband that allows medical professionals and bystanders to access detailed medical information via a QR code.

Compared to traditional medical ID wristbands, where health information is engraved on a small surface, MyID allows users to store an unlimited amount of information in the digital space. However, these devices can be overlooked by untrained bystanders who are the first on the scene in the event of a seizure emergency.

Dialog

Dialog is a concept for an epilepsy aid that focuses on seizure monitoring and detailed reporting. It is a wearable module that can be attached to the skin either by a transparent adhesive or by a watch-like clip. It is also capable of providing early warnings so that a person can prepare to move to a safe state, and a separate bystander app provides step-by-step instructions on how to help a person in an emergency.

This technology concept is beneficial for the end user, who can decide where to wear the module and how visible it is. On the downside, it requires bystanders to install a separate app, which prevents most people in public from acting as first responders.

Conclusion

As I researched existing solutions, I realized how few there were. These examples give a sense of where the industry might be today.

Regarding the Indiana University Bloomington research mentioned in previous blog posts, evaluating existing solutions using the pain points from the research can reveal optimizations.

Resources

#06 | Approaches to enhance Seizure First Aid Care

Referring to the scientific paper mentioned in the previous blog post, the authors, who are affiliated with Indiana University Bloomington, make recommendations on the requirements for future technologies based on their findings. These recommendations can be briefly summarized in the following categories:

  • Ad Hoc First Aid Care Collaboration with the Public
  • Semi-Ad Hoc Care Collaboration During Transportation
  • Prior Education for Secondary Caregivers at Workplace/School

Seizure First Aid Care Framework

In addition, a comprehensive framework for seizure first aid is recommended. This framework would help identify potential design opportunities, taking into account the unique challenges associated with different locations.


Seizure First Aid Care Framework. The color gradient around the edges indicates the general availability of each caregiver group in each place, with solid color indicating higher availability. © ACM Journals by the Association for Computing Machinery

Potentials

As shown in the framework, the authors state that there is great value in sharing information about first aid in all places other than the home (where the environment is most familiar and primary caregivers are most present).

Innovative solutions: A holistic approach

The authors emphasize the importance of a holistic perspective when designing technologies for seizure management. Future technologies should take into account the attribution of epilepsy stigma, such as the visibility of seizures and cultural perceptions, as well as the different symptoms of epilepsy, since people with chronic diseases often experience different individual and social challenges depending on the severity of their symptoms.

To address these challenges, the authors suggest several innovative approaches:

Ad Hoc First Aid Care Collaboration with the Public

The Public Area is the most challenging place to keep people with epilepsy (PWE) safe. These places illustrate the lowest controllability in case of an emergency, because of the high likelihood of lacking knowledge in seizure care among surrounding bystanders. Little research has been done on ad hoc information sharing in CSCW and HCI.

Participants in the research stated that existing apps for epilepsy emergencies were not useful in their experience. However, apps that alert trained CPR volunteers nearby could be a solution for seizure emergencies as well. There is potential to adapt this concept to this chronic disease.

Future systems should be designed with a simple user interface that does not require much effort to search for information and makes it more visible. It might be possible to display emergency-related information on lock screens when a smartphone detects a seizure. Bystanders could follow instructions if their attention is clearly drawn to the device through visual and auditory feedback, or even a conversational interface. Medical ID bracelets or necklaces already provide basic health information via QR or NFC, which are more visible than a smartphone in a pocket.

Semi-Ad Hoc Care Collaboration during Transportation

The authors present the idea of developing an automated information system in public transportation when a PWE enters a vehicle. The public announcement system could inform passengers and drivers of the presence of a PWE and provide basic emergency-related information. This would avoid the embarrassment of PWEs asking strangers to look for them and allow them to remain anonymous.

To avoid attracting too much attention or revealing the identity of the PWE when there are few passengers, information systems on trains, subways, or buses could also routinely inform passengers without technically recognizing a PWE boarding public transportation. Therefore, a public announcement system should consider different contexts (situations and social aspects).

Regarding private transportation, the authors emphasize the idea of a smart car that does not require active driving or AI-based seizure detection and automatically switches to self-driving mode. In case of an emergency, the car could send a notification to surrounding drivers, police or hospitals.

Prior Education for Secondary Caregivers at Workplace/School

For workplaces or educational institutions, providing information about seizure care in advance is crucial and easier than in the other places mentioned, because PWEs are there on a regular basis and potential secondary caregivers can learn over a period of time. Pre-education should be simple and easy to understand and could take place at both individual and organizational levels. At the organizational level, a school or company should adopt a culture of health and inclusion, as well as policies that encourage people to learn about epilepsy and first aid.

Smart buildings based on AI could also reduce the risk of seizures by automatically adjusting potential triggers, such as light or smell, and notifying people in the building in the event of an emergency.

Next Steps

To find out which area of the seizure first aid framework I want to focus on, it seems appropriate to conduct a divergent research on existing solutions, in addition to the examples already mentioned in the scientific paper. In this way, it will be possible to see how the pain points and challenges mentioned are currently being addressed.

Resources

Aehong Min, Wendy Miller, Luis M. Rocha, Katy Börner, Rion Brattig Correia, and Patrick C. Shih. 2021. Just In Time: Challenges and Opportunities of First Aid Care Information Sharing for Supporting Epileptic Seizure Response. Proc. ACM Hum.-Comput. Interact. 5, CSCW1, Article 113 (April 2021), 24 pages. https: //doi.org/10.1145/3449187

#05 | Challenges living with Epilepsy

While researching possible pain points experienced by people with epilepsy and those around them, I came across a scientific article published in 2021 in ACM Journals by the Association for Computing Machinery, New York. This article is about the challenges of sharing information with first responders to support people at the moment of seizure onset.

For this purpose researchers related to the Indiana University Bloomington, USA, have conducted 3 focus groups of 11 people as well as 10 follow-up questionnaires, addressing persons with epilepsy (PWEs) and their caregivers. In the present article the authors reported their findings.

Categorization

The researchers identified three groups of caregivers who possibly are involved, when first aid for epilepsy is needed:

  • Primary caregivers: Persons who take full responsibility of a PWE, as they are their family, relatives or friends. They are able to properly manage seizures and communicate about a PWEs condition.
  • Secondary caregivers: Persons who know a PWE, are available on occasion to act in case of emergency. They have less knowledge about the condition of PWEs and less responsibilities for them.
  • The public: Every person who is a bystander around PWEs in public areas, but who are not their caregivers. They have no knowledge about epilepsy, do not know PWEs and have no responsibilities of taking care.

In addition, a categorization of four locations where PWEs have experienced seizures in the past was developed. These places are associated with different levels of comfort zones: Comfort zones, semi-comfort zones and no comfort zone.

  • Home: A place where a PWEs lives and has a primary caregiver around them. Home is a comfort zone.
  • Workplace / school: Places which a PWE routinely visits in his / her daily life. There can be secondary caregivers present, who are aware about a PWE’s condition. These places can be semi-comfort zones.
  • Public areas: Places which a PWE visits irregularly, such as supermarkets or public parks. Usually these places are uncomfortable for PWEs, as it is more likely to be without caregivers and to be surrounded by strangers, who are not able to provide appropriate first aid.
  • Transportation: PWEs who travel may or may not feel comfortable. When they are on their own, they have to trust to receive appropriate help from surrounding people in an emergency case. When they travel with primary or secondary caregivers, there are fewer or even no worries.
Classification of places and comfort zones for PWEs (© ACM Journals by the Association for Computing Machinery)

Findings

As a result of the evaluation, the researchers identified the following findings. The findings were considered with the previous four locations home, workplace / school, public areas and transportation.

Home

Unsurprisingly PWEs have relatively fewer worries, when they have a seizure at home, where certainty is at its highest. PWEs are more likely to manage epilepsy in environments which are more controlled and familiar.

Public areas

A lack of public awareness:

  • When PWEs have seizures, the bystanders around them often do not know how to provide proper help.
  • Bystanders might be educated about epilepsy, but don’t have any experience interacting with PWEs.
  • Bystanders might not know the very different nuances between different kinds of seizures. This diversity makes it difficult for surrounding people to act properly in an emergency case and for educating people in advance.
  • Some participants experienced bystanders making an emergency call, when it was not necessary.
  • Participants want to raise awareness of epilepsy so that first aid is as common in society as CPR in an emergency.

A lack of effective mechanisms:

  • The most challenging issue for PWEs is communicating care information to bystanders in public areas when a seizure occurs. In most cases, there is not a clear solution yet.
  • A lot of people do not look for a medical ID or on a PWE’s phone (providing medical information) while a seizure takes place. The awareness for the need to look for such information is little.

Transportation

Risk of having a seizure while driving:

  • PWEs are afraid of having a seizure while driving and of harming others on the road. This is why they prefer getting rides from friends or family.
    • This illustrates a strong and continuous dependence on other people, who are not available at all times.

Delivering first aid care information to bystanders on public transits:

  • PWEs are afraid of having a seizure while driving and of harming others on the road. This is why they prefer getting rides from friends or family.
    • This illustrates a strong and continuous dependence on other people, who are not available at all times.
  • There is a chance of informing a stranger about a PWE’s condition, but it is not always possible to find a responsible person or a person who seems trustworthy.
    • Due to stigma, PWEs may not feel comfortable about sharing their health condition with strangers and asking if they can take care of them.

A lack of alternatives:

  • Depending on where PWEs live, it is not always possible to choose the safest transportation for them. For instance ride-sharing services are difficult to find if PWEs live in relatively rural areas.

Workplace / school

Challenges of sharing care information:

  • Participants reported that they are afraid of having a (first) seizure at these places.
  • It is still difficult to share knowledge with potential secondary caregivers who are less responsible for taking care of a co-worker.
  • Children who are PWEs are more dependent on other people than adults. Parents worry about sending their child to school or school trips.
  • Parents need to emphasize the need of special care for their child, because a lot of teachers are not aware about the circumstances.
  • In most cases simply providing care information to teachers or supervisors is not enough to educate them. On the other hand it is hard for teachers or supervisors to learn first aid because they are also responsible for other students or employees.

Education and awareness challenges:

  • Participants mentioned having experienced stigma and discrimination from students or co-workers which discouraged them from informing their colleagues about their condition and appropriate care.
  • A lot of teachers are not very supportive of promoting awareness in order to prevent stigma against epilepsy.

Financial, organizational and policy challenges:

  • At organizational and policy levels resources and support are limited. A lot of workplaces do not have a proper emergency plan for epilepsy emergencies.
  • Due to the lack organizational support and / or personal unwillingness, it is more unlikely for students or co-workers learn about epilepsy and care measures.

Insights

Taking everything into consideration, the sum of challenges PWEs are confronted with can influence their mental health and well-being in a bad way. In the worst case, these can even cause forms of anxiety. This is why the authors see a high necessity in a holistic perspective when designing technologies for seizure management.

Next steps

Having focused on these specific challenges facing PWEs and those around them, I intend to use this as the basis for a divergent research on possible solutions.

Resources

Aehong Min, Wendy Miller, Luis M. Rocha, Katy Börner, Rion Brattig Correia, and Patrick C. Shih. 2021. Just In Time: Challenges and Opportunities of First Aid Care Information Sharing for Supporting Epileptic Seizure Response. Proc. ACM Hum.-Comput. Interact. 5, CSCW1, Article 113 (April 2021), 24 pages. https: //doi.org/10.1145/3449187

#04 | General First Aid Procedure for Epilepsy

Referring to my last blog post my discoveries, concerning different chronic diseases as potential topics for user-centered first aid, bring me further into a converging research phase. I am focusing on epilepsy. I wanted to explore related first aid practices in a first and pain points for affected persons and their caregivers in another step.

As already mentioned first aid for epilepsy differentiates from other emergency cases. Not for any appearing seizure an emergency call and medical professionals are required. Not every patient has the same seizure occurrences. Mild forms of seizures only require keeping the affected person safe and comfortable. Severe forms, on the other hand, urgently require professional help.

This is why bystanders are confronted with a difficult decision-making process. But still most of them don’t even know there is a choice between securing the affected on their own or making an emergency call in addition.

A general approach

The Epilepsy Foundation provides helpful guidance on how to act in case of a seizure and how to recognize if professional help is needed. This guide can be applied to all types of seizures in general:

Always stay with the person until the seizure is over.

Since seizures are unpredictable and different for every person, first aiders should always stay with them. Whether this means waiting for the affected to be redeemed or giving medical professionals information about the incident.

Pay attention to how long the seizure lasts.

Keeping an eye on the watch can help to determine how severe a seizure or how difficult the process of recovery is. This is immensely helpful, especially for the affected person’s caregiver, who know how to deal with their disease. Also this is one parameter for the decision-making of making an emergency call.

Stay calm. Most seizures only last a few minutes.

The reaction to an occurrence is crucial for how surrounding people as well as the affected persons reacts. Staying calm will positively influence others too. Reassurance will help the affected person too, when they got through.

Prevent injury by moving nearby objects out of the way.

Bringing persons, who are experiencing a seizure, into a safe and comfortable condition might be crucial on what course the incident will take. Even small form of epilepsy can lead to serious injuries, when the affected person is not in control of their movement behavior.

Make the person as comfortable as possible.

Depending on the situation, supporting to sit or lay might be needed to bring an affected person into a safe condition. The head in particular is a weak spot that needs to be looked after.

Keep onlookers away.

Since waking up between surrounding people can be overwhelming and embarrassing, onlookers should be advised to distance themselves. Nevertheless people who take care should be kept in place.

Don’t hold the person down.

Unwillingly movements should not prevented by first aiders, as this can lead to injuries or panic for the affected person. These movements are a way of processing.

Don’t put anything in the person’s mouth.

During a seizure, facial muscles may tighten, causing sudden biting movements. Fortunately affected persons are not able to bite into their tongue during a seizure.

Make sure their breathing is okay.

If laying on the ground, affected people should be turned on their side. This enables them to breath more easily and prevents choking.

Don’t give water, pills, or food by mouth unless the person is fully alert.

Not being able to swallow could be a danger if affected persons are given something into their mouth. Choking can be a consequence.

Know when to call for emergency medical help.

This might be the case when:

  • A seizure lasts 5 minutes or longer.
  • One seizure happens right after another without the person regaining consciousness (“coming to”) between seizures.
  • Seizures happen closer together than usual for that person.
  • The person has trouble breathing.
  • The person appears to be choking.
  • The seizure happens in water, like a swimming pool or bathtub.
  • The person is injured during the seizure.
  • You believe this is the first seizure the person has had.
  • The person asks for medical help.

Next steps

This guide provided an insightful overview for the interactions required when caring for someone who is having a seizure. Nevertheless, it may also be worth finding out what makes the occurrence of seizure types different. As mentioned, I would like to know more about pain points affected persons and their caregivers are confronted with. These may be the next steps worth taking.

Resource

Epilepsy Foundation: https://www.epilepsy.com/recognition/seizure-first-aid

#03 | Setting a first focus

As mentioned in my last blog post, I went deeper into researching specific first aid procedures which are related with the selected disease topics.

I went through the mind map for chronic diseases I created and evaluated whether there are first aid cases related to these.

In doing so I recognized there is a differentiation necessary between what is a disease, a symptom or a suddenly occurring disease event. This is sometimes hard to tell, since we all known terms like cardiac arrhythmia, cardiac arrest and heart attack, but don’t know the connection between these. Some of these terms are influencing each other as a risk, a symptom, a consequence etc. That is why I use the term „disease topic“ to cover all of these in the following.

Also this brings this research to the question where to set the focus as a chronic disease can have plenty of disease events and, vice versa, a disease event can cause chronic diseases.

Disease topics regarding first aid practices

  • Cardiac arrhythmia (chronic disease): Can have multiple ways of consequences, leading to multiple disease events such as stroke (disease event), cardiac arrest (disease event) and developing new chronic diseases (dementia, heart failure).
  • Diabetes (chronic disease): Diabetes has a lot of different consequences, not all of them lead to an emergency case, but those leading seem to mostly affect the heart (e.g. cardiac arrest) or circulatory system. This merely leads to using a defibrillator or providing sugar containing drinks or snacks.

These previous points seem very common as general first aid practices which might already be widely-known. The emergency calls are happening very early. Also there might already be enough good solutions existing in terms of prevention, learning and in emergency cases etc.

On the other hand there is a chronic disease, which seem to need a different kind of emergency practice:

  • Epilepsy (chronic disease): Can express itself in different ways, but having in common that an affected person needs to be placed securely going through a regular seizure. An emergency call is not needed at all times, the decision depends on how drastic the seizure is.

This seems to provide a more uniform way to develop a user-centric and technology-based solution to ease this form of decision making.

Further steps

Regarding to what I discovered, I would like to focus more on first aid practices and pain points for epilepsy, as this promises to be different kind of emergency. I want to accomplish this by diving deeper about the specific first aid practices and already existing solutions in search for possible pain points.

These steps will bring my research into a first converging phase.

Resources

#02 | Further diving into First Aid and Chronic Diseases

I have focused on diving deeper into the two topics of first aid and chronic diseases, maintaining diverging research. I assume gaining an understanding will set the right basis for the converging research process ahead.

Depending on the context, people who provide first aid or people who have been trained to do so are referred to as first aiders.

First aid measures

So far I identified the following areas of first aid measures (as considered in the DACH area):

Life-saving immediate measures

  • Stable lateral position
  • Airway management
  • Cardiopulmonary resuscitation
  • Automated external defibrillator
  • Shock storage

Acute diseases

  • Heart attack
  • Stroke
  • Poisoning, chemical burns
  • Asthma and hyperventilation
  • Abdominal pain, birth
  • Hypoglycemia
  • Sunstroke, heat stroke, heat exhaustion
  • Frostbite and hypothermia

Medication

  • Medication knowledge
  • Painkillers
  • Nitroglycerin and Acetylsalicylic acid for heart attacks
  • Epinephrine (adrenaline) in allergic emergencies

Injuries and wound care

  • Injury to the spine, cervical splint grip, cervical collar
  • Compression bandage
  • RICE / PECH-Regel
  • Bone fracture, strain and contusion with fixations and immobilizations
  • Burn injury and scalding
  • Eye injury, ear injury, nosebleed
  • Desinfection
  • Wound dressings for various purposes: covering, hemostasis, wound healing, fixation

More

  • Emergency numbers
  • Securing the accident site
  • Salvage, rescue from danger zone, carrying handles
  • Water rescue
  • Action schemes such as ABCDE scheme
  • Psychological first aid (conversation)
  • Rescue chain
  • Triage
  • Operational management

Since the term of first responder is not defined precisely, I will need to find out which measures are suitable for individuals without prior experience. If this group of people manages to provide first aid to a certain extent, it is more likely more experienced or educated people will encounter fewer challenges. This might also give a sense of how to prioritize first aid measures which are more crucial or necessary for education and execution.

Potential topics

So far I discovered the following to be potential topics considered with first aid, as they contain events that occur suddenly:

  • Epilepsy
  • Multiple sclerosis (MS)
  • Stroke
  • Diabetes
  • Cardiac arrhythmia

Besides this broad consideration my primary interest lies in measures of suddenly appearing disease events with no specific aid tools required and that can basically be executed by everyone. Specific first aid procedures could be a topic to dive in when starting the first converging research phase.

Resources

#01 | First Aid Assistance for Chronic Diseases

Chronic diseases, such as diabetes, heart conditions or epilepsy, represent a significant and increasing health problem globally. While some of these diseases can lead to a seizure, providing first aid is very important. As the amount of chronic diseases seem to be infinite, first responders can’t be prepared for all of them when a seizure takes place. This is where a technological solution might come in.

This research project aims to come up with research findings leading to a digital / hardware solution for a certain type of disease using a user-centered approach.

My personal motivation lies in the special context of usage. During a seizure event, immediate actions are required, every minute and every second counts. As chronic diseases are becoming a growing societal challenge, first-aid has high relevance for affected persons and their relatives. In conducting research and coming up with a design solution I hope that I can make a contribution to this topic.

https://avive.life/blog/chain-of-survival/

Research questions and expected challenges

Since the scope of my research topic is still widespread, the following questions could be addressed:

  • How might we support first aid actions through technology? Where is a technical solution necessary?
  • How might we prepare first responders for first aid incidents? Is a preparation needed if technology assists users?
  • What challenges, needs and expectations are first responders confronted with?
  • How must the interface / interaction be equipped for a specific incident?
  • When do medical professionals need to take over?

In the course of research, I expect challenges that need to be overcome:

  • The chosen topic could not provide room for innovation / design solutions due to technological or legal restrictions.
  • There might already be many solutions exisiting with no further necessity for innovation.
  • Recent solutions for different diseases do not differ in their requirements.
  • Appropriate medical and health knowledge is needed to dive into this topic.

Relevance and approaches for the design fields

User requirements and context of usage

Beforehand user needs and situational circumstances need to be researched and analyzed for an appropriate foundation.

User-centered design

Due to the urgency of the situation, the interaction between the affected persons and the first responders must be seamless and user-centered.

Effective communication

Design allows to form communication to be effective and efficient, possibly satisfying. This makes a difference in the event of an emergency or when preparing first responders.

Process design

Since interaction design is not only about designing a virtual or physical product, I also consider process design to benefit existing procedures in first aid, healthcare or education.

Education

Interaction design has the potential to educate people for first aid or chronic diseases in advance through technological possibilities, visualization and storytelling.

Existing solutions

There are already some technological solutions existing with different purposes and use of technology:

PulsePoint Respond (Mobile App)

PulsePoint Respond is a 911-connected app that can instantly notify you of emergencies in your community and request your help when CPR is needed nearby.

PulsePoint helps build an informed and engaged community that drives a „culture of action,“ a key strategy to strengthen the chain of survival for victims of cardiac arrest.

https://www.pulsepoint.org/pulsepoint-respond

GALE (Smart First Aid Kit)

Apple Watch (Emergency call)

Fall detection on the Apple Watch can connect people with emergency services if a serious fall is detected.

4 Help VR (Virtual reality first aid training)

The 4 Help VR program is primarily about gaining practical skills. Due to the carefully selected script, the combination of advanced technology and our proprietary sensor mounted in the phantom, the participant experiences saving the life of the injured person. There are three scenarios available, that form a complete training of 45 minutes.

https://4helpvr.com/en/4-help-vr-innovation-in-first-aid-training/

Next steps

In the next research period the focus will be on the following steps:

  1. Maintain diverging research: On the one hand this contains further research about chronic diseases, on the other hand first aid procedures need to be investigated. Both areas have to be matched.
  2. Trying to find a first higher-level scope (converging): A decision what type of disease I want to focus on and a field of application has to be made. In doing so I specifically want to pay attention to gaps / problems that potentially have to be solved from a user’s perspective.

Relevant institutions